FAQs

Shopping at Ta'Chilero is very easy. You just have to follow these steps:

• Add your favorite merchandise to the cart.
• When you are ready, click on the "Checkout" button.
• Enter your shipping information.
• Select a shipping method.
• Select a payment method.
• Cool, your order is on its way!

These are the payment methods we accept:

• Credit and debit cards. Visa or MasterCard
• Wire transfer

You can apply for an exchange if products contain a manufacturing flaw or a design defect 30 days after purchase. If you have a problem with your order please send us an email to info@tachilero.com

If you chose the wrong size you can request a exchange through our WhatsApp. To be applicable to the exchange, the merchandise must be in the same state in which they were sent, otherwise we cannot make a change. You will also have to bear the shipping costs.

Yes, we ship internationally to Mexico, the United States, and Canada. Through FedEx or DHL. The shipping price varies by location.

We strive so that you receive your order in the shortest time possible.

• If the shipment is in the Capital of Guatemala or Quetzaltenango, the shipping time is 1 to 2 days.
• If the shipment is to department heads, it may take 2 to 3 days.
• And if the shipment is to villages, the shipping time is 2-4 days.
• For international shipments it may take 15 to 45 days depending on the location.

In some cases, the courier only visits once a week when the place is very far from the departmental center or is difficult to access. Please note that we do not ship holidays or weekends. In peak seasons, the shipping time may vary.

When your order is ready to ship, you will receive an email or text message with the tracking number and a link where you can track it. If you have not received it yet, please contact us to know the current status of your order.

We are sorry that you wish to cancel your order, we look forward to resolving any issues with your order.

If your order has not yet been shipped, you can cancel by sending us a message by WhatsApp indicating the problem, we will be more than willing to help you.

If your order has already been shipped, a restocking fee may apply. Please contact our WhatsApp for help.

We are sorry for the inconvenience. Your order may take longer to arrive due to the following reasons:

• The courier could not find your address or could not contact you.
• After 3 delivery attempts, your order may be in the returned status.
• It is high season and we have many orders pending to be dispatched.
• Your order includes one or more customized products.
• Couriers don't deliver on holidays and weekends. Allow more time for your order to arrive in the following business days.

To know the status of your order you can contact us by WhatsApp, we are happy to help.

A thousand apologies for this inconvenience. Please read our politics to see if you can apply for an exchange. Then contact us by WhatsApp, we will be happy to help you.