When will my order be processed?
All orders are handled and shipped from our warehouse in Guatemala. Please allow additional time for your order to be processed during the holidays and sale seasons. We process orders Monday through Friday. Orders will be processed within 1-2 business days from the order date and will ship the next day after the processing day. Please note that we do not ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 1-2 business days to process your orders. After that, it will take between 2 to 5 business days for delivery in the Guatemala, and between 15 and 45 business days for international orders (depending on location).
Will I be charged taxes and customs?
The prices displayed on our site include taxes in Guatemalan Quetzals (GTQ) applicable only to Guatemala, which means that you may have to pay duties and taxes once you receive your order if the destination is outside of Guatemala. Import taxes, duties, and related customs fees may be collected once your order reaches its final destination, and is determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For more details on charges, please contact your local customs office.